| What is Clean Trust and IICRC certification? |
The Institute of Inspection, Cleaning, and Restoration Certification, (also known as Clean Trust) was formed in 1972 as the standard-setting body and certification registry that develops and monitors educational programs and standards for the inspection, cleaning and disaster restoration industries. The Clean Trust represents more than 6000 Certified Firms and over 53,000 Certified Technicians around the world. When a company is certified they have made the effort to educate and train themselves to a highest standards possible. Additionally certified firms agree to update they’re training on an ongoing basis, and abide to a “code of ethics“. Unfortunately there are currently no legal regulations for the carpet cleaning industry, the majority of carpet cleaners have no formal training! You can rest assure when you call Heaven’s Best Carpet and Upholstery Cleaning, you are getting an IICRC Certified Company. We know that our technicians training and company cleaning standards are one of the key factor in achieving consistent superior cleaning results.
How long will it take for my carpet or upholstery to dry?
It typically takes about 1 hour for your carpets to dry. Usually the first rooms we clean will be dry by the time we leave. Drying time of a carpet, however, is regulated by humidity and air flow to the room. If the relative humidity of the air in the room is high or at saturation level, drying time can be longer than one hour. In these situations, air conditioning or heat, depending on the time of year, will help speed the process.
Drying time for upholstery is very difficult to predict. Not only do the above mentioned environmental issues impact the drying time, but the material will have a significant effect as well. As a general rule, expect most upholstery to take up to 24 hours to dry.
Will the cleaning agents used harm my children or pets?
Our cleaning solution is water based and completely safe for pets and children. Some of our stain removal and disinfectant products may contain more aggressive agents which children or pets should stay away from while they are still wet. As a general rule, keep your children and pets from lying or playing on damp carpet or upholstery.
How long do I have to wait after cleaning to let my children or pets on the carpet or upholstery?
The carpet may be walked on with clean feet, socks or shoes while damp. Activity on the carpet should be limited to this foot traffic until the carpet is dry.
The upholstery should be allowed to dry completely before returning the cushions and pillows to their usual places.
How long do I need to stay off of my newly cleaned and polished hardwood floors?
You can replace furniture and walk on your hardwood floors immediately after we finish the cleaning and polishing. Please be aware that the floors will be slippery after they are cleaned.
Do I need to vacuum before you arrive? Do I need to sweep the hardwood floors?
No. As part of our cleaning process we will vacuum your carpets and sweep the hardwood floors.
Do I need to move my furniture before the crew arrives?
No. We’ll move most furniture including sofas, chairs, end tables, dining tables, etc. Once we move your furniture, we’ll clean the carpet (or hardwood floor) and return it to its rightful place. We refrain from moving items that we may damage including entertainment centers with electronic equipment on them, display cases with delicate items, china cabinets which are full of china, and large bookshelves. We are glad to move these items if they are emptied of valuables. We do suggest you remove any breakable items from table tops, etc. We also do not move items that are too heavy to move (such as pianos or pool tables), or items where there is simply no place to put them while cleaning, such as beds.
Do I have to be home while you are working in my home?
It is not necessary that you be home while we are cleaning your carpets, upholstery, or hardwood floors because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet, furniture, or hardwood floors.
Can I cancel or reschedule my appointment?
We understand that schedules change and you can’t always keep your appointments. We are typically very happy to work with you to find a more convenient time, should a conflict arise in your schedule. Since our other customers and employees depend upon our schedule, we ask that you give us at least 48 hours notification of a cancellation. This allows us an opportunity to service another person who may be in need of service. Cancellations with less than 48 hours notification are subject to a $75.00 cancellation charge.
What payment methods to you accept?
We accept checks, cash, and all major credit cards (Visa, MasterCard, American Express, and Discover).
You are taking out one (or more) of my area rugs for in-plant cleaning. How long will they be gone, and how will we arrange for the return?
Oriental rugs and other hand-woven rugs need to be hand-cleaned in our climate controlled facility. We will have them out of your house for approximately two (2) weeks. Once they have been cleaned and dried, we will contact you to arrange a time for return. If, after 14 days, you haven’t heard from us, please do not hesitate to give us a call for a status update.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that leads to your dissatisfaction, We want to keep you as a customer for life, and are committed to doing whatever it takes to make you satisfied.